This information is educational and does not constitute medical advice. It is not a substitute for evaluation by a licensed healthcare professional. Individual results vary.
There are a lot of platforms selling treatment online. Some are serious operations. Others are not.
The good news is that you don't have to guess. Almost everything a telehealth platform says about itself can be checked against public records, in under ten minutes, from your phone.
Here is the list. Use it on us, and use it on everyone else.
1. Look for LegitScript certification
LegitScript is an organization that reviews online health platforms and verifies that they operate within the applicable rules. Meta and Google both require this certification before they will allow certain health advertising.
How to check it: go to legitscript.com/websites and search the platform's domain. If it is certified, it will come up.
Good sign: it appears in the directory, under the exact domain.
Bad sign: the seal is on the site but the domain does not appear in the directory.
2. Verify the pharmacy's license
A telehealth platform is not a pharmacy. Someone else prepares and ships the medication. You should be able to find out who.
How to check it: find the pharmacy's name on the site. Then look it up with the board of pharmacy in the state where it operates, and at nabp.pharmacy if it claims NABP accreditation.
Good sign: the pharmacy is named, with its full legal name, and it appears in the state registry.
Bad sign: the site talks about "partner pharmacies" without naming any.
3. Find out who writes the prescription
Someone with a medical license has to evaluate you and issue the prescription. That person or network should be identified.
How to check it: look on the site for who provides the clinical services. There should be a named medical network or provider, not just "our doctors."
Good sign: the network is named, and it is made clear that the physicians are independent and licensed.
Bad sign: nobody is named, or the site implies that the platform itself provides the medical care.
4. Confirm there is a real physical address
How to check it: look for it in the footer. Then look it up on a map.
Good sign: there is a complete address with the company's legal name.
Bad sign: there is no address, or only a contact form.
5. Ask what the price includes
Some platforms charge an access or membership fee on top of the cost of the medication. Others do not. Neither one is wrong — what matters is that you know before you pay.
How to check it: search for the words "membership," "subscription," or "fee" on the pricing page and in the terms of service.
Good sign: the total price is written down, and it says what it includes — evaluation, shipping, supplies.
Bad sign: the price you see at the start is not the price you see at the end.
6. Find out what happens if the doctor says no
Not everyone qualifies. A physician may determine that a treatment is not appropriate for you. That is normal, and it is actually a sign that a real evaluation is happening.
What matters is what happens to your money.
How to check it: look it up in the refund policy before you hand over your card. If it is not written down, email them and ask for it in writing.
Good sign: it says clearly that you are not charged for the medication if you are not approved.
Bad sign: it is not written down anywhere.
7. Read what they do with your information
You are going to share personal and health information. You should know where it goes.
How to check it: open the privacy policy. Look for whether they share information with advertisers or advertising platforms.
Good sign: it says specifically what they collect and who they share it with.
Bad sign: a generic policy that could belong to any company.
If something does not add up, ask
A serious platform can answer every one of these questions in writing, without getting uncomfortable. If you get evasions, urgency, or pressure to buy today, that is your answer.
You can ask us every one of these questions. Email us at support@vidaflowhealth.com.