Terms of Service | VidaFlow Health

Version 2.0 · Effective August 8, 2026

1. Acceptance of Terms

By accessing or using the website vidaflowhealth.com and VidaFlow Health services ("VidaFlow," "we," "the Service"), you agree to these Terms of Service. If you do not agree, you must not use our services.

2. Description of Service

VidaFlow Health is a telehealth platform connecting users with licensed, independent medical providers for evaluation, consultation, and, where clinically appropriate, prescription of treatments. VidaFlow does not employ the medical providers and does not dispense medications; we coordinate access to these services through our network of licensed providers and partner pharmacies.

VidaFlow does not replace a traditional doctor-patient relationship or emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

3. Eligibility

You must be at least 18 years old and reside in a U.S. state or territory where our services are available.

4. Medical Evaluation Process

By completing our intake form, you provide health information that will be reviewed by a licensed medical provider in our network. Approval of any treatment is at the sole discretion of the medical provider, based on their independent clinical judgment. VidaFlow does not guarantee approval of any treatment.

Medical review typically takes 24 to 72 hours.

5. Nature of Treatments

Products offered through our platform require a prescription and are dispensed by licensed 503A compounding pharmacies.

Compounded medications are not approved by the U.S. Food and Drug Administration. The FDA does not evaluate their safety, effectiveness, or manufacturing quality. These products are not equivalent to, a substitute for, or the same as any FDA-approved medication. Individual results vary.

6. Payments, Plans, and Cancellation

6.1 No charge without medical approval. When you complete your request, we place an authorization on your card. An authorization is not a charge. The charge is processed only after a medical provider approves your treatment. If treatment is not approved, we release the full authorization and you are charged nothing, including the medical consultation.

6.2 There is no automatic recurring billing. VidaFlow does not charge you automatically each month. There is no subscription for you to cancel. When you want to continue, you request your next order from your patient portal. If you don't order, you aren't charged.

6.3 Available plans. A single month, or a prepaid 3-month plan with monthly shipments scheduled by the pharmacy. Applicable prices are displayed before you complete your purchase.

6.4 Dose increases do not change your price. If your medical provider adjusts your dose during treatment, the price you pay stays the same. VidaFlow absorbs the cost difference.

6.5 Cancellation. Because there is no recurring billing, no action is required on your part to stop being charged. If you would like your file closed, email support@vidaflowhealth.com or call (787) 665-3327.

7. Refunds

Refunds are governed by our Refund and Cancellation Policy, available at /refund-policy, which is incorporated into these Terms by reference and forms an integral part of them.

The version of that policy in effect on the day of your purchase is the version that applies to that purchase. No later change applies retroactively to an order already placed.

8. Communications

By providing your phone number and email address, you authorize VidaFlow to contact you by call, text message, and email regarding your treatment — including order confirmation, shipment coordination, and clinical and wellness follow-up calls.

Standard message and data rates from your carrier may apply. You may opt out of text messages by replying STOP at any time, and out of promotional communications using the unsubscribe link in our emails. Essential communications regarding your treatment and your orders will continue while you have an active file.

9. User Responsibilities

You agree to provide truthful, accurate, and complete information on the intake form and in any communication with your medical provider. Providing false or incomplete information may result in denial of treatment, cancellation of service, and may put your health at risk.

You agree not to resell, transfer, or share any prescription medication obtained through this platform.

10. Limitation of Liability

To the maximum extent permitted by law, VidaFlow Health shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of our platform.

VidaFlow acts as a technology and brand intermediary. Responsibility for medical diagnosis, treatment, and prescription rests with the licensed, independent medical providers in our network. Responsibility for the preparation, labeling, and dispensing of medications rests with the licensed pharmacies that dispense them.

11. Privacy

Use of your information is governed by our Privacy Policy and by our HIPAA Notice of Privacy Practices.

12. Modifications to Terms

We may modify these Terms. Changes take effect upon posting, identified by version number and effective date at the top of this page. The version in effect on the day of your purchase is the version that applies to that purchase. Continued use of the Service after a change constitutes acceptance of the updated terms for future use.

13. Termination

VidaFlow may suspend or close your access to the Service if you breach these Terms, provide false information, or if a medical provider determines continued treatment is not clinically appropriate. If we close your file, refunds are governed by Section 7.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

15. Assignment

You may not assign these Terms. VidaFlow may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

16. Entire Agreement

These Terms, together with the Refund Policy and the Privacy Policy, constitute the entire agreement between you and VidaFlow regarding the Service.

17. Governing Law

These terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict of law provisions.

18. Contact

support@vidaflowhealth.com · (787) 665-3327
VFH LLC · 1654 Calle Tulipan, Suite 100, San Juan, PR 00927-6242