Terms of Service | VidaFlow Health

Version 2.2 · Effective September 1, 2026

1. Acceptance of Terms

By accessing or using the website vidaflowhealth.com and VidaFlow Health services ("VidaFlow," "we," "the Service"), you agree to these Terms of Service. If you do not agree, you must not use our services.

2. Description of Service

VidaFlow Health is a telehealth platform connecting users with licensed, independent medical providers for evaluation, consultation, and, where clinically appropriate, prescription of treatments. VidaFlow is not a pharmacy or a medical provider; we act as the brand and point of contact coordinating these services through our network of providers and partner pharmacies.

The physicians, provider networks and licensed pharmacies participating in the Service may be added, replaced or withdrawn at any time. The current network is coordinated by our technology platform partner. The pharmacy that prepares and dispenses your medication is determined at the time of your order, and preparation and shipping details may vary depending on the pharmacy that dispenses it.

VidaFlow does not replace a traditional doctor-patient relationship or emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

By coordinating with or consulting an independent physician through the Service, you do not enter into a doctor-patient relationship with VidaFlow. Your doctor-patient relationship, for all clinical decisions including diagnosis, treatment and prescribing, is exclusively with the licensed, independent physician. Except for communications you receive directly from your physician, no information you receive through the Service should be considered medical advice.

3. Eligibility

You must be at least 18 years old and reside in a U.S. state or territory where our services are available.

4. Medical Evaluation Process

By completing our intake form, you provide health information that will be reviewed by a licensed medical provider in our network. Approval of any treatment is at the sole discretion of the medical provider, based on their independent clinical judgment. VidaFlow does not guarantee approval of any treatment.

Medical review typically takes 24 to 72 hours.

5. Nature of Treatments

Products offered through our platform require a prescription and are dispensed by licensed 503A compounding pharmacies.

Compounded medications are not approved by the U.S. Food and Drug Administration. The FDA does not evaluate their safety, effectiveness, or manufacturing quality. These products are not equivalent to, a substitute for, or the same as any FDA-approved medication. Individual results vary.

We cannot guarantee that the medications available through our partner pharmacies are available at other pharmacies, or that their price or insurance coverage is comparable. The price shown on our site corresponds to the treatment and to the platform, coordination and support services that accompany it, and does not constitute a quote for the price at any outside pharmacy.

6. Payments, Plans, and Cancellation

6.1 No charge without medical approval. When you complete your request, we place an authorization on your card. An authorization is not a charge. The charge is processed only after a medical provider approves your treatment. If treatment is not approved, we release the full authorization and you are charged nothing, including the medical consultation.

6.2 Automatic renewal and recurring charge. Your treatments renew automatically on a recurring charge tied to your treatment's supply duration: generally 28 days for weight-loss injectables and 30 days for weight-loss orals. Renewal continues until you cancel or until your prescription is no longer active.

6.3 Men's health treatments. Men's health treatments (Tadalafil, Sildenafil, Triple Combo) renew automatically on the same mechanism. The exact days-supply for these three products is unconfirmed, so it is described generically as "based on your supply" until it is confirmed.

6.4 The billing date is dynamic. For single-month plans, the billing date is calculated from the target arrival date of your next shipment. For the 3-month plan, which is charged once every 3 months, the billing date is calculated from the end of the 84-day period your supply covers. It is not a fixed calendar day and it may move a few days earlier if needed to prevent a gap in your treatment.

6.5 Advance notice before each charge. We send a reminder 2 days before each billing date by email, and by SMS as well where you have consented to receive text messages. This applies to every billing date, including the renewal of the 3-month plan.

6.6 Pre-authorization. One day before the billing date we authorize your payment method. This gives you time to update your card if there is an issue, before your shipment is delayed.

6.7 Cancellation. Cancellation is made by contacting VidaFlow support by email at support@vidaflowhealth.com or by phone at (787) 665-3327. If we cancel before the charge is captured, you are not charged.

6.8 Pending authorizations. If we had already authorized your card for the next shipment, that authorization may remain visible as "pending" on your statement until your bank releases it or until VidaFlow requests its release. It is not a charge.

6.9 Refills during an active prescription. While you have an active prescription, your refills require no new consultation.

6.10 When your prescription ends. When your last prescribed dose is delivered, a check-in with your medical provider becomes available. If the provider does not approve the renewal, or if you do not complete the check-in, there is no active prescription — and with no active prescription there is no shipment and no charge.

6.11 Dose increases do not change your price. If your medical provider adjusts your dose during treatment, the price you pay stays the same. VidaFlow absorbs the cost difference.

6.12 Available plans. We offer two plans: a single month, or a 3-month plan covering 84 days. The 3-month plan is charged in full at checkout, not monthly, and the entire 84-day supply is dispensed at once, in a single shipment. The plan renews automatically every 3 months until you cancel it. Shipment structure may vary depending on the pharmacy that fills your order. Applicable prices are displayed before you complete your purchase.

6.13 What the price covers. The price shown on our site covers the medical evaluation, the medication when it is prescribed, and shipping. No fee is paid for, or contingent upon, the referral of any patient, and no fee is determined by the volume or value of referrals. In short: there is no membership fee, no access fee, no separate subscription charge — you pay for your treatment.

7. Refunds

Refunds are governed by our Refund and Cancellation Policy, available at /refund-policy, which is incorporated into these Terms by reference and forms an integral part of them.

The version of that policy in effect on the day of your purchase is the version that applies to that purchase. No later change applies retroactively to an order already placed.

8. Communications

By providing your phone number and email address, you authorize VidaFlow to contact you by call, text message, and email regarding your treatment — including order confirmation, shipment coordination, and clinical and wellness follow-up calls.

Standard message and data rates from your carrier may apply. You may opt out of text messages by replying STOP at any time, and out of promotional communications using the unsubscribe link in our emails. Essential communications regarding your treatment and your orders will continue while you have an active file.

9. User Responsibilities

You agree to provide truthful, accurate, and complete information on the intake form and in any communication with your medical provider. Providing false or incomplete information may result in denial of treatment, cancellation of service, and may put your health at risk.

You agree not to resell, transfer, or share any prescription medication obtained through this platform.

10. Questions, Complaints and Adverse Events

We maintain procedures for handling patient complaints, adverse events and product recalls.

Clinical questions or concerns about your care: direct them to your treating physician through the patient portal.
Questions about a medication that has been dispensed: direct them to the pharmacy that dispensed it. VidaFlow provides that pharmacy's contact information on request.

VidaFlow remains your point of contact and will connect you with the right party.

Adverse events and safety concerns should be reported to VidaFlow at support@vidaflowhealth.com as well as to your treating physician, so that they are recorded and escalated.

In an emergency, call 911 or go to the nearest emergency room, as stated in Section 2.

11. Limitation of Liability

To the maximum extent permitted by law, VidaFlow Health shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of our platform.

VidaFlow acts as a technology and brand intermediary. Responsibility for medical diagnosis, treatment, and prescription rests with the licensed, independent medical providers in our network. Responsibility for the preparation, labeling, and dispensing of medications rests with the licensed pharmacies that dispense them.

To the maximum extent permitted by law, VidaFlow's total aggregate liability arising out of or relating to the Service will not exceed the greater of: (i) the total amounts you paid to VidaFlow during the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred dollars ($100).

This limitation does not apply to VidaFlow's gross negligence or willful misconduct, or to any liability that applicable law does not permit to be limited.

12. Privacy

Use of your information is governed by our Privacy Policy and by our HIPAA Notice of Privacy Practices.

13. Modifications to Terms

We may modify these Terms. Changes take effect upon posting, identified by version number and effective date at the top of this page. The version in effect on the day of your purchase is the version that applies to that purchase. Continued use of the Service after a change constitutes acceptance of the updated terms for future use.

14. Termination

VidaFlow may suspend or close your access to the Service if you breach these Terms, provide false information, or if a medical provider determines continued treatment is not clinically appropriate. If we close your file, refunds are governed by Section 7.

15. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

16. Assignment

You may not assign these Terms. VidaFlow may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

17. Entire Agreement

These Terms, together with the Refund Policy and the Privacy Policy, constitute the entire agreement between you and VidaFlow regarding the Service.

18. Governing Law

These terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict of law provisions.

19. Indemnification by User

You agree to defend, indemnify and hold harmless VFH LLC, its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors and agents, as well as the physicians, medical groups and licensed pharmacies that participate in the Service, from and against any claim, liability, damage, judgment, award, loss, cost, expense or fee (including reasonable attorneys' fees) arising out of or relating to:

(a) false, inaccurate or incomplete information you provide in your intake form or in any communication with your physician; (b) your breach of these Terms; (c) the use of any compounded medication prescribed by an independent physician you accessed through the Service; (d) your use of any medication other than as directed by your physician or by the instructions accompanying the medication; (e) your resale, transfer or sharing of any prescribed medication; (f) your use of any information obtained through the Service; or (g) your violation of any law or the rights of a third party.

20. Cash-Pay Basis; No Federal Healthcare Program Claims

VidaFlow, the medical groups and the pharmacies that participate in the Service do not accept commercial health insurance plans, are not in-network with any commercial plan, and are not enrolled in federal or state healthcare programs, including Medicare and Medicaid.

By using the Service, you specifically elect to obtain products and services on a cash-pay basis, outside any commercial insurance plan and outside any federal or state healthcare program. You are solely responsible for the cost of the services and products you receive.

If you are a beneficiary of a federal healthcare program, you agree that neither you, nor VidaFlow, nor any participating medical group or pharmacy will submit a claim for reimbursement to any federal or state healthcare program for the cost of the services and products provided through the Service.

21. Disclaimer of Warranties

The Service and the Site are provided "as is" and "as available," without warranties of any kind, whether express or implied.

To the maximum extent permitted by law, VidaFlow disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. VidaFlow does not warrant that the Service will be uninterrupted, timely, secure or error-free, or that information obtained through the Service will be accurate or reliable.

VidaFlow makes no warranty as to the safety, efficacy, purity or quality of any compounded medication. Responsibility for the preparation, composition, labeling, purity and quality of any medication rests with the licensed pharmacy that prepares and dispenses it. Responsibility for the clinical appropriateness of any prescribed treatment rests with the licensed, independent physician who prescribes it.

No oral or written statement obtained through the Service creates any warranty not expressly set out in these Terms.

22. Contact

support@vidaflowhealth.com · (787) 665-3327
VFH LLC · 1654 Calle Tulipan, Suite 100, San Juan, PR 00927-6242

View previous versions