Frequently asked questions
Is there a membership fee?
No. VidaFlow does not charge membership fees or access fees. You pay for your treatment and nothing else.
Who is the physician evaluating me?
A licensed, independent medical provider from our network, authorized to practice in your state or territory. Approval of any treatment is at their sole clinical discretion.
What if my physician does not renew my prescription?
You are not charged. With no active prescription there is no shipment and no charge.
How do I cancel my treatment?
Email us at support@vidaflowhealth.com or call (787) 665-3327. Our team processes your cancellation and sends you written confirmation.
Do you serve Puerto Rico?
Yes. We ship to Puerto Rico. Availability depends on the product and the pharmacy assigned to your order.
Do I need health insurance?
No. VidaFlow is a direct-pay service. We do not bill insurance plans.
Is VidaFlow a pharmacy?
No. VidaFlow is the telehealth platform — the brand and the point of contact. We don't employ the physicians or compound medication ourselves. We connect you with licensed, independent medical providers and licensed compounding pharmacies within our network, who are responsible for clinical evaluation and for preparing and dispensing your medication.